1: All sales are final / no order cancellation when you send the payment.

2: We do not collect taxes, that is why you need a certificate of authority
or a reseller permit, they have different names by state.

3: You have 24 hours to pay the invoice generated once we approve
your order.

4: Your order is processed within the first 24 hours after we receive and
verify your payment. Payments made on weekends and/or holidays will
be processed the next business day.

5: Snow, heavy rain, wind, storm warning or earthquake may affect the
day scheduled for your delivery.

6: If your product require prep before sending to AMZ, you are required
it in the negotiation with the sales rep, if you are not sure if your product
needs to be prepared before being sent to Amazon, ask your sales rep
first, we are not responsible.

7: We are not responsible for damages caused by transportation. If your
product arrived damaged, please contact us as soon as possible and we
will gladly initiate an investigation. 2:2: If your product is damaged at the
factory, we will create a shipment for you to return the product with two
options. 1: refund or 2: resend new units.

8: In the next 24 hours after the approval of your order and if you have
chosen to make the shipment yourself, we will ask you for labels for the
boxes, labels for the pallets and the BOL (BILL OF LANDING). This is
mandatory* if we do not receive that information Within 3 business days
your order will be canceled and 20% will be charged for handling the
merchandise.

9: The price of the preparation in case your order needs it does not
include in the unit price. The price of this service will be an extra charge
and will cost depending on the service offered.

10: You can negotiate the minimum order, each product is different and
has a different minimum order quantity that will be by default on the
product page.

11: We are a wholesaler, we do not sell by unit, we sell by cases and
each cases brings a % of units, EX: 1 case of ketchup brings 10 units of
ketchup and our minimum for that product would be 10 cases. If you buy
the minimum you would have 100 units of ketchups.